Brené Brown really knows how to tell stories and facts. I have seen some of her videos and plan to read her books one day.
But these empathy maps are pretty interesting. I stumbled across a good article on copyblogger.com about the use of empathy maps in product development (http://www.copyblogger.com/empathy-maps/) and see connections to other classes I took in the past. I like the inspiration we get in this classroom!
You did a great job with your empathy map, Kylie! In the daily family life, it often seems to be very hard to observe and listen without judging, although it’s such a trust building act. Just like Stephen Covey wrote in his “Seven habits”: – Seek First to Understand, Then to be Understood – Thank you for sharing it with us.
Oh, and for the link: I just copy/pasted the link “as is” and it came out fine.